Missed Appointments:
When you book an appointment with us,
that time is set aside for you -
and ONLY you.
We never double book and we try to always be ready for you
when you arrive.
In return, we ask that you keep your promise to us
and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients.
That said, our policy is simple.
If you do not show up for your scheduled appointment,
and you have not notified us at least 24 hours in advance,
you will be required to pay the full cost of the treatment as booked.
Cancellations:
In the event that you are unable to keep
your scheduled appointment with us,
please contact us by phone
at least 24 hours prior to your appointment.
If you do not reach us,
please leave a message on our voice-mail system.
If we do not hear from you within this time frame,
and you do not keep your appointment,
the above policy will be applied.
Note:
We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.)
and so your therapist may make an exception to the above policies
on those rare occasions.
Thank you in for choosing Radiance Med Spa.
Booking spa appointments
At Radiance Med Spa we recommend you to book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want (especially Saturdays).
Therapists
If you have a preference on the therapist that you would like your service with , don't hesitate to let your choice be known. If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available.
